Culture of Responsible Gaming at bdbig
We believe gaming should always be for entertainment. Our safe gaming tools and guidelines will help you enjoy yourself while staying within your limits.
Our Core Principles
At bdbig, protecting every player is our top priority.
Online gaming and betting is primarily a form of entertainment. However, in some cases it can become uncontrolled. bdbig believes that responsible gaming is not just a guideline — it is a culture that should be reflected in every system, every feature, and every decision we make.
We are committed to creating an environment where you can play safely, set your own limits, and easily access help when needed. Our responsible gaming policies have been developed with your mental wellbeing and financial security in mind.
Please read this page carefully before taking part in any game or betting activity at bdbig. Gaming should be an enjoyable experience — never a source of financial stress or mental distress.
Our Protection Tools
These six tools help you maintain a healthy and controlled gaming experience.
Self-Exclusion
If you feel gaming is getting out of control, you can exclude yourself from your account for a set period — from one week to six months or longer. Once self-exclusion is activated, you will not be able to log in during that time.
Deposit Limits
Set a maximum amount you can deposit per day, per week, or per month. Once a limit is lowered it takes effect immediately; to increase a limit you must wait a period of time — this is to encourage considered decisions.
Time-Out Break
Want to take a short break? Use the time-out feature for anywhere from 24 hours to 30 days. During this time your account will be inactive and you will not receive any promotional communications.
Session Time Limit
Set a limit on how long you play in a single session. Once the set time is up, an automatic alert will appear to remind you to take a break.
Age Verification (21+)
Age verification is mandatory when registering at bdbig. Only individuals aged 21 and above may open an account on our platform. We use technical measures to prevent any access by minors.
24/7 Support Centre
For any issue — including concerns about losing control of your gaming — our Bangla-speaking support team is available around the clock via live chat. You are not alone.
Warning Signs of a Problem
If you notice any of the signs below, take caution and seek help.
You are spending more than your budget and feeling regret afterwards.
You are placing larger bets to try to recover money you have lost.
You are spending more time on gaming than with family, friends, or work.
You are lying about or hiding your gaming activity.
You feel restless or irritable when you are not gaming.
You are continuing to game despite being in debt or financial difficulty.
If any one of these signs applies to you, take a break immediately and contact our support team. Asking for help takes courage.
How to Set Limits
Activate these tools easily from your account.
Log In
Log in to your bdbig account and go to your profile settings.
Safety Menu
Find the "Responsible Gaming" section. You will find all the tools together there.
Choose a Limit
Choose from deposit limits, session time, or time-out — based on what you need.
Confirm
Confirm your changes. Lowering a limit takes effect immediately. Contact support if you have any issues.
Key Deposit and Withdrawal Information
Keep the following details in mind for budget planning.
| Item | Details |
|---|---|
| Minimum Deposit Amount | ৳300 (per method) |
| Minimum withdrawal amount | ৳500 |
| Withdrawal time | Usually within 1 hour |
| Payment Methods | bKash, Nagad, Rocket, Upay |
| Welcome Bonus | 100% on first deposit (up to ৳15,000), 15x wagering |
| Age Requirement | For players aged 21 and above only |
Details About Self-Exclusion
The most effective way to take a complete break from gaming.
Self-exclusion is a powerful tool that keeps you completely away from our platform for a set period of time. Once activated:
- You will not be able to log in to your account.
- You will not receive any bonuses or promotional emails.
- The exclusion cannot be lifted by you or through support while it is active — this is a security feature.
- After the exclusion period ends, you can contact our support team for assistance with reactivating your account.
To activate self-exclusion, contact us via support chat or send an email directly to [email protected]. Our team will process your request within 24 hours.
Remember, asking for help is not a sign of weakness — it is a sign of courage. bdbig is always by your side.
Contact Us for Support
If you have any concerns, our team is always ready.
Live Chat Support
Live chat in Bangla 24/7 — connect directly from any page on the site.
Email Support
Response Time
Immediate via live chat; usually within a few hours by email (BST, UTC+6).
Privacy
All your information is protected by SSL encryption. See our privacy policy.
Frequently Asked Questions
Answers to common questions about responsible gaming.
Enjoy Within
Your Limits
Play responsibly, set your own limits, and enjoy yourself in bdbig's safe environment.
Explore More
Visit our other pages and learn more.