Your Privacy Is Our
Top Priority

1 Introduction

bdbig (referred to hereinafter as "we", "our", or "the Platform") is an online gaming and betting platform in Bangladesh. We take our users' privacy seriously and are fully committed to protecting your personal information.

This privacy policy explains how bdbig collects, uses, stores, and protects your personal information. This policy applies to our website https://bdbig.cam and all related services.

2 What Information We Collect

We collect information from you in various ways. Below is a detailed description of the information collected:

2.1 Information You Provide Directly

During registration and account management, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID number or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, or Upay number)
• Account login credentials

2.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Operating system information
• Activity logs on the platform (login time, gaming history, transaction records)
• Information collected through cookies and tracking technologies
• Referral source information

2.3 Information Received from Third Parties

In some cases we may receive information about you through third-party service providers, payment processors, or identity verification services.

3 Purpose of Using Information

We use the collected information for the following purposes:

3.1 Account Management

• Creating, verifying, and managing your account
• Completing identity verification (KYC)
• Verifying age — accounts are approved only for users aged 21 or above
• Processing transactions and ensuring security

3.2 Service Improvement

• Personalizing and improving the gaming experience
• Providing relevant promotions and bonus offers
• Analyzing and improving platform performance
• Providing customer service and technical support

3.3 Protection and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring responsible gaming
• Complying with applicable laws and regulations
• Resolving disputes and maintaining audit records

3.4 Communication

• Sending important account-related notifications
• Responding to your inquiries through customer support
• Notifying you of changes to the terms of service or privacy policy

4 Data Retention and Duration

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as applicable laws and regulations require it to be retained.

We generally retain your information while your account is active. Even after account closure, we may retain certain information for a specified period for legal and regulatory requirements, fraud prevention, dispute resolution, and enforcement of our agreements.

5 Sharing Information with Third Parties

We do not sell your personal information. However, in the following limited circumstances we may share information with specific third parties:

5.1 Service Providers

Trusted service providers that assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, technical support providers, and others. These service providers may only use the information for the specified task and are required to comply with our privacy standards.

5.2 Legal Requirements

We may be required to disclose information in response to court orders, government investigations, requests from law enforcement agencies, or other legal requirements.

5.3 Business Transfers

In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you in such cases.

5.4 With Consent

Information may be shared with third parties for purposes other than those mentioned above, based on your explicit consent.

6 Cookie Policy

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the platform, such as session management and security.
• Functionality Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to monitor and improve the use of the platform.
• Marketing Cookies: Used to display relevant ads based on your interests.

6.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.

7 User Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we have collected about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may be limited where there are legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be restricted for specific purposes.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for processing that is based on your consent.

8 Security Measures

bdbig takes industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Secure Data Storage: Stored information is protected by industry-standard encryption protocols.
• Access Controls: Only authorised personnel may access your information for specific purposes.
• Regular Security Audits: Regular security assessments to identify and address potential vulnerabilities.
• Two-Factor Authentication: An option for two-factor authentication to keep your account secure.
• Staff Training: Our staff receive regular training on data protection and privacy.

Even so, no method of transmitting information over the internet or electronic storage is completely 100% secure. While we strive to ensure the highest level of security, we cannot guarantee absolute security.

9 Minors' Privacy

bdbig strictly does not provide services to individuals under the age of 21. Our platform is for users aged 21 and above only.

We do not knowingly collect any personal information from minors. Age is verified during the registration process and additional documents may be requested in suspicious cases.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

10 Policy Changes

We may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

If you continue using the platform after the changes, you will be considered to have consented to the updated policy. We encourage you to review this policy regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We take your concerns seriously and will respond as soon as possible. Your privacy is our highest priority.